FAQs

Cookie Care Instructions:

  • Our cookies can be kept in the same sealed packaging for up to one (1) week.
  • To enjoy them warm and soft, put them in the microwave out of the packaging (5seconds), although we highly recommend doing it in a preheated oven at 350F-(180C) for 4-5 minutes.
  • If you prefer to enjoy them later, we recommend freezing them in their original sealed packaging and in an airtight container for up to 2 months. To consume them warm and soft, take them frozen (out of the packaging) to a preheated oven at 350F (180C) for 6-8 minutes.

Allergy Alert:

Our cookies may contain soy, eggs, tree nuts, peanuts or dairy products.
We do our best to avoid cross contamination but do not guarantee it.

Where are you located?

DoughReMi is located in Wimauma, Fl. We do not have a physical store yet. In
our online store you can place your order with shipping or pickup.

What are your shipping and pick-up days and times?

We ship to all USA. We do not deliver. Shipping days: Monday and Thrusday of each week.
By placing my order, I understand that the shipment of  the orders received between: Wednesday - Saturday will be shipped on Monday. The orders received between: Sunday - Tuesday will be shipped on Thursday by the shipping company.


Minimum Order Quantity?
Our minimum cookie order is 4 units. The elaboration of our products requires a
significant investment and time, this way we maximize the efficiency in our
business and guarantee the necessary resources for our orders.

 Events, Bazaars and PopUp Shops
We love to connect with our customers, this is why we attend certain events in the Tampa Area, so these shipping dates may vary. We recommend checking the
description of each cookie or product to confirm shipping days for any event we
have announced.

What are the ingredients of your cookies?
All our products are made with high quality ingredients, without preservatives and
fresh.
In our products you can find some or all the following ingredients. They are listed
below in no specific order: Butter, vegetable shortening, brown sugar, refined sugar, eggs, wheat flour, cocoa powder, various spices, chocolate, nuts, essences, leavening powders, dehydrated fruits, salt.

Do you make vegan or gluten free products?

Yes.

Refund policy

Due to the perishable nature of our products and the fact that we cannot control
how our products are transported and stored in the shipping process, once
delivered to the customer, DoughReMi does not accept returns or exchanges.
Sales are final.

Shipping policy
Shipments are made every Monday via USPS or UPS for orders received between Tuesdays to Saturdays. 

DoughReMi is not responsible for delivery delays due to incorrect or incomplete
addresses. We are also not liable for packages marked as delivery but subsequently lost.
Shipments returned due to incorrect or incomplete addresses will be subject to
additional charges for reshipment.
Shipping charges will not be refunded for delays caused by closed locations
and/or denied access to the delivery site.
Estimated delivery times do not account for unforeseen weather delays that may
impact shipping and arrival dates.
DoughReMi is not liable for delivery delays resulting from the high volume
experienced by shipping companies.

Shipping costs.

Shipping flat Rate: $10. Free shipping over $60

Cancellations or Modifications.
To cancel or modify an order, please contact us through the Contact section. We
will do our best to accommodate your needs and provide a positive experience.
All cancellations must be made a minimum of 2 business days before the scheduled shipping date. Once the preparation of your order has commenced, no
changes, modifications, or cancellations can be made.

Catering.

DoughReMi offers cookies for every special occasion. Celebrate your special day with delicious cookies for a special day. MOQ 24 cookies.